ellohay! West Michigan

Bringing it all together

Posted in earn-a-laptop, organization, planning, research, software, strategy, writing by forgr on January 4, 2009

In my professional life I keep everything organized in one place. One to do list, with subheadings, prioritized items, due dates, the works. At home I’m much less organized.

For this project, I’m organized in my head, but not on paper. I’m all over the place.

Let’s review the online tools list that I use:

For writing, I use: Twitter, WordPress.
For photos, I use: Flickr
For bookmarks, I use: Twitter, and the ‘links’ column in WordPress
For fundraising, I use: Fundable (success!), ChipIn (fail)
For Groups, I use: Google Groups (fail), LinkedIn (mixed success)
For video, I intend on using: YouTube

Now, a look at other on and offline tools for getting things done:

For newsletters, I intend of using: Constant Contact
For domain registration, I used: GoDaddy
For website hosting, I used: DreamHost
For email, I use: Gmail
For writing, I use: Microsoft Word
For Internet browsing, I use: Mozilla Firefox
For wire-framing and strategic documents, I use: OmniGraffle
For top of the head notes, with no paper on hand, I use: a little digital voice recorder

For getting ideas down on paper, literally:

Color-coded sticky notes
Black journal with graph paper pages
Graph Paper note pad
Giant sticky notes
Whatever happens to be lying around if/when I get an idea (receipts, empty spots on the back of brochures)

It’s so scattered right now. So, what I’m trying to do is figure out what works, and how I can quickly communicate things to the right people and in the right place. Blogging here works pretty well, but it doesn’t loan itself to versioning very well, and it’s difficult to write partial thoughts too.

BaseCamp or Google Docs, Google Spreadsheets may be the best option to keep all these things together.

picture-3 picture-4

I guess it’s time to just choose and get started. Aggregate, transcribe notes. Bringing it all together is going to be difficult, and take time, but I’m pretty sure I’m the only one that can understand my own notes.

On an unrelated note, we’ve got ourselves a P.O. Box, and a first draft of a budget.

Naming, structure, goals, objectives and strategy

Posted in organization, planning, strategy, writing by forgr on May 18, 2008

I’ll be taking a break from posting about meetings and new concepts here for a bit to focus independently on naming, structure, goals, objectives and strategy.

If I get a chance to post here, I will (I greatly value your comments and strong opinions).

On another note, our Fundable drive is at 37%, if you’ve been meaning to contribute, but haven’t had a chance yet, the last day to meet our goal of $240 is exactly 7 days 1 hours 43 min. 40 sec. away. What can just $10 do for this project? Read here.

Thank you, everyone, for your support, and I’ll talk to you soon when I emerge from writing.

Marie-Claire Camp

Digital Inclusion in Grand Rapids, MI Project
(616) 446-3622
forgr.wordpress.com
groups.google.com/group/forgr

Mission and programs, draft

Alright. I’m going to throw this out there onto the interwebs. It’s the newest mission statement along with some of the latest program ideas. I haven’t been sitting on it for long. I’m trying to get some feedback and perhaps fail fast instead of a long, slow death.

Please note, I’m using the placeholder name, “The Tomorrow Project”, it’s not a serious name or anything, just a placeholder until we can come up with something really good.

Here goes nothin’:

The Tomorrow Project utilizes existing resources in the community to provide opportunities for individuals and communities through individualized and focused interactions with technology.

Some of our programs include:

Tomorrow Box
Earn-a-laptop program, 10 hours of community service gets you a laptop computer, orientation classes and general education

Student Tomorrow Box
Earn-a-laptop program, collective of 50 hours of community service from your class at your school or in your community, gets you, your classmates and your teacher, laptop computers, training, education, and tech support

Tomorrow Box Tech Support
10 hours of community service gets you and your Tomorrow Box life-time tech support from a certified Geek Next Door

Tech Support Mentoring
Hands-on mentoring program that matches technology professionals and underserved individuals to teach, understand, and implement basic tech support skills

Geek Next Door Training and Certification
Tech support training for young volunteers and students of the geeky persuasion. Graduates get their own laptop, office hours, a tech manual, business cards, and the opportunity to engage in one-on-one tech support with people in the community

Tech Education
100-Level classes, centralizing and providing a schedule for free introductory classes and workshops from existing community resources.

Thoughts?

Client personas and potential use cases, part two

Photo from flickr-user mstor, for use under creative commons license

Remember Kim? 35, single mother of two, works five days a week as a physical therapist’s assistant from 8 am until 2, English is her second language.

So the question was, ‘What will she do when she gets her new laptop home?’

Kim gets her laptop home and plugs in the power cord (the battery is running low). She feeds the kids dinner, puts in their favorite movie, and sits down on the couch. She picks up her computer, opens the top, and sets in on her lap. She’s never had her own laptop before so she gets a nervous flutter in her stomach when the screen lights up.

The first thing she notices is an alert that there is an open wireless network available, she clicks “OK” and sees that the signal is strong. She then clicks on the internet browser icon in the dock at the bottom of the screen.

When the screen loads, she sees the program page that reads “Welcome to the neighborhood Kim. The Digital Inclusion in Grand Rapids, MI project is happy to see you here again.” She smiles and clicks on the email icon on the page. She’s curious if she has any new mail from her class instructor. She has two new messages, one from her instructor, and another from the program director. She reads both and replies to the one from her instructor, she thanks him for answering her questions in the orientation class earlier that day.

When she goes back to her home page, and project welcome page, she sees that there is an event calendar on the page. It has the class schedules, community events, and hours of the workshop on it. She takes a look at what’s happening next weekend.

Her kids need to get to bed, so she closes her laptop and heads up to get them ready. After they fall asleep, she heads back downstairs to wash the dishes, puts in a load of laundry and turns the tv on. The entire time she’s going thinking about her new laptop, glancing at it when she walks back and forth bringing bowls and glasses from the living room into the kitchen. It’s still slightly foreign to her.

She sits back down again to rest and watch the weather report on tv for tomorrow, she opens up the computer again and looks at the event calendar a little more. She’s more nervous that she thought she would ever be about a piece of technology. She closes the lid and sits back on the couch. Before she goes to bed, she puts the computer on the kitchen table with the folder from the workshop next to it, she’ll read and explore more tomorrow when the kids are at the neighbor’s house.

It’s Sunday afternoon the next time she’s able to get back to her computer again. The signal is strong, the program’s page is welcoming, she has no new emails. She clicks on the icon that reads “Community Resources” as she’s curious about what’s there. There are sections of links divided into different categories, and she looks at all of them. She clicks on local weather and news. The website loads and shows her that it will be raining tomorrow afternoon, she smiles knowing that that sort of information is available whenever she wants it, not just at 10:00 or 11:00 at night when the local station reports it.

She reads more resource links and ends up sitting on the computer for almost three hours. She stretches and rubs her eyes, realizing that she’s spent that much time looking at the screen. She feels more comfortable with her computer though now, and is glad that she’s in the program.

Monday work then a school play, Tuesday work and then her youngest with a high fever. Wednesday she finally gets back to her exploration. She finds YouTube, and Flickr. She sees a website advertised on tv, and for fun, goes there to see what it offers. She experiemetnsregisters for a digital scrapbook class at the workshop. She’s feeling even more confident now.

A Conversation with Patrick Shaffner, 826 CHI Outreach Coordinator

Posted in benchmarks, conversations, physical presence, planning by forgr on March 30, 2008

I spent the weekend in Chicago with some friends (taking a break from writing, but not from thinking). I dragged all five of my friends into “The Boring Store” which is a store front for the nonprofit writing workshop 826 CHI. You guessed it, it’s part of the 826 network of workshops started by Dave Eggers and friends.

The front is a spy supply store (disguises, gadgets) and the back is the one on one tutoring and writing workshop.

I was fortunate enough to catch Patrick, the Outreach Coordinator for the local 826 CHI program. He gave me, and my educator friend Wendy, a tour of the store, the writing workshop, and the back offices.

There are four full time employees, and over 600 volunteers. They offer a suite of programs to the community youth, you can find out more about them here.

I actually called Patrick about a month ago, asked him to tell me a little more about the program’s day to day workings and organization, and told him about the project that we were starting here in Grand Rapids. He remembered us when I mentioned the digital inclusion project and jumped up and down.

He said, “No, don’t start it in Grand Rapids, move here and start it here in Chicago!” I laughed, but he meant it, he said computer literacy is a huge issue in Chicago schools, and in the community at large. We agreed that it’s really a big problem across the nation, there’s no real way to get the guided tour through the whole experience.

There are those who:
know what a computer can do
know what they want to do with it
know what questions to ask at a store
can afford the computer
can get one-on-one attention to learn new tools
can get the computer fixed if it breaks
know how to get the right upgrades, new software
can excel on their own terms with the right tools
can expand their reach

And then there are those who have limited access, are behind the curve, under-served, poor, embarrassed, limited, left behind, scared or intimidated. We should serve that second set of individuals.

Talking with Patrick (who works with a similar set of children) made me realize that there is a large set of individuals who actually want to be served. There is a thirst and it can be quenched.

In 826’s experience 35 to 40 hours a year of one-on-one attention, can raise student’s grades up one level.

Dave Eggers talks about starting 826 Valencia in this TED video.

Initially they started the workshop and pirate supply store and no one came in. An obvious trust issue. So they talked with a teacher friend and make her the executive director, and started going directly into the schools and talking with teachers about their needs.

The program was then a success, now they serve in classrooms and in the workshop. They are an anchor in their community. They have volunteers and employees who have flexible hours available during the school day and just after. They created their network of volunteers out of graduate students, writers, educators, and thinkers. All of these people are able to give just a few hours a month, and make a huge difference being able to shine a light on a child and their work.

So, brilliant. Yes. I got a serious boost from talking with Patrick. And now I know, we need to keep up the conversation with teachers, we’re headed in the right direction.

Wendy, my educator friend who toured with me yesterday, wants to volunteer there now. She’s got the Summer off and wants to do something other than graduate school, and beach lounging. 826 CHI will also help her students next semester too. She’s pumped about it.

Patrick, the Outreach Coordinator, wants to be kept up to date on when our program is coming to Chicago :-)

It’s great having existing programs nearby, and being able to visit and talk with them is absolutely wonderful. Thank you Patrick for your time and encouragement.

Mission statement, drafts

Posted in discovery stages, mission statement, research, writing by forgr on February 6, 2008

Our mission is to put a laptop into the hands of every individual who wants one. To help train and help them empower themselves. To connect them with their community and create them with their community and create a close knit resource base and trust system with the people who facilitate the program.

Our mission is to connect the individuals of our community through providing technology, access to the internet, training to utilize these tools, and resources to maintain connectivity.

Our mission is to create and maintain technological resources for individuals in our community, to connect, education, empower and create trust, and a network to maintain these resources.