ellohay! West Michigan

Bringing it all together

Posted in earn-a-laptop, organization, planning, research, software, strategy, writing by forgr on January 4, 2009

In my professional life I keep everything organized in one place. One to do list, with subheadings, prioritized items, due dates, the works. At home I’m much less organized.

For this project, I’m organized in my head, but not on paper. I’m all over the place.

Let’s review the online tools list that I use:

For writing, I use: Twitter, WordPress.
For photos, I use: Flickr
For bookmarks, I use: Twitter, and the ‘links’ column in WordPress
For fundraising, I use: Fundable (success!), ChipIn (fail)
For Groups, I use: Google Groups (fail), LinkedIn (mixed success)
For video, I intend on using: YouTube

Now, a look at other on and offline tools for getting things done:

For newsletters, I intend of using: Constant Contact
For domain registration, I used: GoDaddy
For website hosting, I used: DreamHost
For email, I use: Gmail
For writing, I use: Microsoft Word
For Internet browsing, I use: Mozilla Firefox
For wire-framing and strategic documents, I use: OmniGraffle
For top of the head notes, with no paper on hand, I use: a little digital voice recorder

For getting ideas down on paper, literally:

Color-coded sticky notes
Black journal with graph paper pages
Graph Paper note pad
Giant sticky notes
Whatever happens to be lying around if/when I get an idea (receipts, empty spots on the back of brochures)

It’s so scattered right now. So, what I’m trying to do is figure out what works, and how I can quickly communicate things to the right people and in the right place. Blogging here works pretty well, but it doesn’t loan itself to versioning very well, and it’s difficult to write partial thoughts too.

BaseCamp or Google Docs, Google Spreadsheets may be the best option to keep all these things together.

picture-3 picture-4

I guess it’s time to just choose and get started. Aggregate, transcribe notes. Bringing it all together is going to be difficult, and take time, but I’m pretty sure I’m the only one that can understand my own notes.

On an unrelated note, we’ve got ourselves a P.O. Box, and a first draft of a budget.

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Naming, structure, goals, objectives and strategy

Posted in organization, planning, strategy, writing by forgr on May 18, 2008

I’ll be taking a break from posting about meetings and new concepts here for a bit to focus independently on naming, structure, goals, objectives and strategy.

If I get a chance to post here, I will (I greatly value your comments and strong opinions).

On another note, our Fundable drive is at 37%, if you’ve been meaning to contribute, but haven’t had a chance yet, the last day to meet our goal of $240 is exactly 7 days 1 hours 43 min. 40 sec. away. What can just $10 do for this project? Read here.

Thank you, everyone, for your support, and I’ll talk to you soon when I emerge from writing.

Marie-Claire Camp

Digital Inclusion in Grand Rapids, MI Project
(616) 446-3622
forgr.wordpress.com
groups.google.com/group/forgr

Client personas and potential use cases, part two

Photo from flickr-user mstor, for use under creative commons license

Remember Kim? 35, single mother of two, works five days a week as a physical therapist’s assistant from 8 am until 2, English is her second language.

So the question was, ‘What will she do when she gets her new laptop home?’

Kim gets her laptop home and plugs in the power cord (the battery is running low). She feeds the kids dinner, puts in their favorite movie, and sits down on the couch. She picks up her computer, opens the top, and sets in on her lap. She’s never had her own laptop before so she gets a nervous flutter in her stomach when the screen lights up.

The first thing she notices is an alert that there is an open wireless network available, she clicks “OK” and sees that the signal is strong. She then clicks on the internet browser icon in the dock at the bottom of the screen.

When the screen loads, she sees the program page that reads “Welcome to the neighborhood Kim. The Digital Inclusion in Grand Rapids, MI project is happy to see you here again.” She smiles and clicks on the email icon on the page. She’s curious if she has any new mail from her class instructor. She has two new messages, one from her instructor, and another from the program director. She reads both and replies to the one from her instructor, she thanks him for answering her questions in the orientation class earlier that day.

When she goes back to her home page, and project welcome page, she sees that there is an event calendar on the page. It has the class schedules, community events, and hours of the workshop on it. She takes a look at what’s happening next weekend.

Her kids need to get to bed, so she closes her laptop and heads up to get them ready. After they fall asleep, she heads back downstairs to wash the dishes, puts in a load of laundry and turns the tv on. The entire time she’s going thinking about her new laptop, glancing at it when she walks back and forth bringing bowls and glasses from the living room into the kitchen. It’s still slightly foreign to her.

She sits back down again to rest and watch the weather report on tv for tomorrow, she opens up the computer again and looks at the event calendar a little more. She’s more nervous that she thought she would ever be about a piece of technology. She closes the lid and sits back on the couch. Before she goes to bed, she puts the computer on the kitchen table with the folder from the workshop next to it, she’ll read and explore more tomorrow when the kids are at the neighbor’s house.

It’s Sunday afternoon the next time she’s able to get back to her computer again. The signal is strong, the program’s page is welcoming, she has no new emails. She clicks on the icon that reads “Community Resources” as she’s curious about what’s there. There are sections of links divided into different categories, and she looks at all of them. She clicks on local weather and news. The website loads and shows her that it will be raining tomorrow afternoon, she smiles knowing that that sort of information is available whenever she wants it, not just at 10:00 or 11:00 at night when the local station reports it.

She reads more resource links and ends up sitting on the computer for almost three hours. She stretches and rubs her eyes, realizing that she’s spent that much time looking at the screen. She feels more comfortable with her computer though now, and is glad that she’s in the program.

Monday work then a school play, Tuesday work and then her youngest with a high fever. Wednesday she finally gets back to her exploration. She finds YouTube, and Flickr. She sees a website advertised on tv, and for fun, goes there to see what it offers. She experiemetnsregisters for a digital scrapbook class at the workshop. She’s feeling even more confident now.

Naming exercises continued

Posted in physical presence, planning, writing by forgr on April 10, 2008

Grand Rapids United

Technology United

Laptops United

Peregrine United

Technology Independence Initiative

Hi. Hey. Hello.

Free up

Connected

Noise

Matter

Sea Change

See Change

Nomad

Portable

Move Around

Get Around

Independence

Freedom

Free Change

Me. You. Us.

We. Us. Ours.

Center for things, inc.

We/are/one

Netter

Netr

FORgr

Piggyback

Handuptops

The Technology Workshop

artex (out techs)

Lighter

Lightr

Great Tech

River

Free Fall

HOMES

Community Connect

Socket

The Fire

Computer

Machine

Box

Laptop

Lapdog

Lapcat

Open Door

Free Key

Toolbox

Vacation, writing.

Posted in organization, pilot, planning, players, writing by forgr on April 7, 2008

I’m actually on vacation this week. I’m traveling with my husband to visit friends and family in Albany NY, Groveland and Boston MA.

As I type I am sitting quietly downstairs in our friends’ house in Albany, NY, with delicious food in my stomach, and kitties at my feet, drafting simultaneous Memorandums of Understanding for the Community Media Center, and Comprenew Environmental to begin our pilot project.

I’m acting on some advice that our friend Allison gave me last night. Allison has a masters in social work and is an employee of the United Way of New York, and is an all around stellar gal. She suggested: that I should focus on writing strong documents, write out the necessary MOU’s for the organizations I wish to partner with, and ask for some start-up money. Conversations are helpful, but probably not completely necessary to continue at this point. She thinks that perhaps conversations are keeping me from advancing at this point.

So I agree with her obviously, and am taking a break from thinking about logistics, and use cases and am shifting to MOU’s, Executive Statements, and short and sweet business plans. Then grants.

Thank you again for staying tuned, and for contributing your hard earned dollars to help make this program a success. As a reminder, you have 12 more days to contribute, tell your friends and get us to our goal of $240 to assist in printing these lovingly crafted documents for our potential partners.

I’ll get back here soon, write about Lynell, part 2 of our main use case, and some new naming thoughts soon.

Thanks and cheers,

Marie-Claire

Pilot program initial planning (stages, players, events)

So among other things, there’s quite a bit to think about for a pilot program… And yes, we’re planning on a pilot program. Talking with John Helmholdt from the public school district was inspiring. And even if that connection ends up not panning out, there a many other groups that I’m sure would be receptive to the idea. With that in mind, I write this,

Some initial thoughts on serving a small group of individuals for pilot program,

1. Prep 2. Give 3. Support

Within these stages are potentially 8 or 9 groups that we would need to bring together for this program.
• Geeks (for computer gleaning, clean up, open source os installation etc. at the geek-a-thon)
• Audience/clients (who will receive the laptops, get support, orientation, education)
• Forgr staff (will organize, manage and execute the program pieces and parts, provide orientation to all)
• Educators or existing community education organizations (teachers, professors, instructors that will teach introductory level skills to audience in a group setting and/or one-on-one)
• Tech support staff (will be available for audience to trouble shoot any extreme cases)
• Audience administration (school board, program executive directors etc. that will need to determine goals and parameters, and then accept responsibility’s for supporting program within their institution)
• Facilities (venue for geek-a-thon event, temporary education and support workshop locations)
• Piggy-back organization (existing nonprofit organization that will host our initiative, allow donors to give their laptops and equipment with a tax deductible status)
• Potentially parents and teachers of audience/clients if it’s a classroom environment (these would be extended support system and will need to understand the program’s ins and outs as much as possible)

So, with that in mind, here’s a shot at planning for the first stage of the pilot program:

1. Prep

1a.) Establish a planning committee, meet and come up with plan of action for organizing three part program pieces and parts, who what when where why how. Discuss goals, determine how event might be sponsored, how to recruit volunteers etc. Set our success model for the program.

1b.) Secure a venue for geek-a-thon portion, secure a piggy-back organization, determine rough time-line, secure deductible donation status for donors/geeks, discuss process for client group, secure sponsor.

1c.) Prepare to meet with client group leader, write up targeted business plan and executive statement for client group and/or piggy-back organization.

1d.) Meet with client group leader or board, determine hopes, goals for their group, their anticipated trouble spots, stumbling blocks, determine best course of action to proceed, set rough time line for events.

1e.) Submit any agreement documents with group (if necessary), start building community of educators or participating education facilities for education and support base for client group, discuss plan of action for geek-a-thon event.

1f.) Create program around geek-a-thon. Explore ways spread the word about the geek-a-thon, explore call to action for geeks to glean computers, event details, computer tagging strategy. Collect list of participating educators or community education partners. Finalize time line for all events and launch.

1g.) Check in on sponsor, venue, status, dates, client agreement, piggyback organization, donor. Firm up time line and event schedule for geek-a-thon with all pieces and parts, collect email addresses for all educators, geeks, and volunteers. Draft literature for all groups, client instructions, support materials, feedback forms etc.

1h.) Arrange for entertainment, food, music, tables etc. for geek-a-thon. Design email invitations, posters, signs for geek-a-thon. Make sure everything is covered, on track with all groups. Find facilitator volunteers for geek-a-thon.

1i) Send out invitations to geek-a-thon, write press release for event and contact media for event coverage. Finalize all materials for literature for all audiences.

1j) Collect RSVPs from geeks, collect feedback on idea from geeks. Meet with audience administration (weekly?) and hold pre-orientation/round table with administration, (potentially teachers, parents) on upcoming event and program ins and outs.

1k.) Venue prep for geek-a-thon event day or two ahead. Set up, event dry run with committee, hold volunteer orientation, have FAQ sheet available for volunteers. Tie up loose ends before event. Send out press releases, check back in with press to make sure they are attending (if we want them).

1l.) Hold Geek-a-thon event. Hand out kits to geeks. Get volunteers in place. Answer questions, address immediate needs. Announcements. Register laptops and run through clean up, diagnostics, set up checklists. Determine what parts are missing, needs to bring all machines up to standards. During event solicit feedback, have temporary workshop volunteer sign up sheet/email list and sign up for continuing involvement in program. Enjoy ourselves and do something good together. Collect finished machines. Thank everyone for coming and explain next steps. Collect possible donations.

1m.) Send out thank yous and confirmation to geeks and volunteers from geek-a-thon event. Prep temporary workshop space, get wireless networks set up. Tools, parts, and/or the means to gain. Set up volunteer schedule, hotline for clients, tracking system for incoming machines maintenance. Confirm introductory level education schedule. Tie up any loose ends with groups.

2. Give

2150306305_4ec432b4c8.jpg

Photo from flickr-user elemenous for use under creative common license
2a.) If necessary, hold orientation for potential teachers, parents, administrators. Explain their roles, and provide support for them as extended support team. Collect phone numbers, names addresses of their children/our clients.

2b.) Hold client orientation. Introduce program origins, cover who what when why wheres, address, explain all questions. Tell them how it will work. Have all parties sign ‘promise’ agreement and ‘care and keeping of your new computer’ sheet.

2c.) Bring clients their laptops, literature, FAQs, how tos, what ifs, explain hotline. Hold first education session, set up email accounts, provide educational outlets outside program too. Explain feedback plan. Fill sign up sheet for future classes, sessions. Collect email addresses from all clients. Collect donations?

2d.) Let them take them home, and make sure they stay connected to the program by providing feedback.

3. Support

536550986_d6704b735a.jpg

Photo from flickr-user mugley for use under creative common license

3a.) Collect feedback, hold classes, collect donations, fix broken machines, address problems. Change, adapt, support, grow, learn.

3b.) Host lessons-learned session for geek-a-thon, hardware status, determine if program is on track

3c.) Collect and synthesize incoming feedback. Solicit feedback from parents, teachers. Update program if necessary.

3d.) Hold lessons-learned for orientations, education sessions, workshops, volunteers, facility, hotline, etc.

3e.) Scout for permanent workshop location if necessary, build client database, build website, find more volunteers, find donors, send out regular newsletters. Build, grow, learn, adapt, assist, have energy.

3f.) Reach pilot program success, continue to support clients through their growth and ours.

Phew, so what do we think here, too optimistic, would something like this work? We really want to know, what’s missing?Why do we need your help? Because I’m sitting on my couch, at home, in my pajamas with my headphones in and it’s impossible to coordinate something like this a bubble.

If you’re interesting in jumping in, joining us, and joining the pilot planning and execution committee, email me, or call me at (616) 446-3622, (mobile phone number).

If you’re thinking about helping in other ways, we’d love you for that too. Call, email, drive over to my house, send me a letter. Make contact. We want you.

Other related notes:

Determine next steps after pilot

Meet with committee weekly on progress

Have plan for addressing negative feedback at all stages of the game

Have google group for planning committee to post happenings

Have audience discussion group online, get ichat accounts, meet regularly for required education

Provide laptop to teachers?

Hold Fund-raising events simultaneously